Issue: Web Browser gets certificate error or can't reach web page
Product: Pearl Echo 12
Applies to: All Builds

Background:

CRITICAL UPDATE NOTICE ANNOUNCED MARCH 2025

Pearl Echo version 12.44.0004 and earlier have a security certificate that expires on Aug. 25, 2025. 

To avoid web browsing errors that will occur after this expiration date, update your Pearl Echo workstations to the latest version. 

Solution:

You can easily patch your workstations by following the instructions here:
https://www.pearlsoftware.com/echo12/updates/

 

Note: If you did not update prior to the certificate expiration, disabling Echo Crypto.View in each of your Profiles and clearing the browser and workstation certificate caches will eliminate errors until your patch is deployed.


 

 

Related Links

Support Center ...to access all available Pearl Software support resources.

Knowledge Base ...to find solutions to common issues.

Submit Issue ...to e-mail the Pearl support team with your issue.

FAQ ...to get answers to the most commonly asked questions.